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Understand the W H Y behind employee satisfaction surveys by analysing the open ends

employee satisfaction freitextanalyse open ended responses survey May 09, 2023
Analysing open ends from surveys


Employee satisfaction surveys provide valuable insights into your workforce's overall happiness and engagement. However, to truly understand the underlying reasons behind the survey results, it is crucial to analyze the open-ended responses provided by employees. These responses unveil the "why" behind their sentiments, shedding light on the specific factors that contribute to their satisfaction or dissatisfaction.


Gain a deeper understanding

By delving into the open-ended responses, you gain access to your employees' unfiltered thoughts, concerns, and suggestions.

This qualitative data offers a deeper understanding of their experiences, motivations, and pain points within the organization. It allows you to uncover patterns, identify trends, and pinpoint areas that require attention or improvement.


Go beyond numerical scores

Analyzing open-ended responses helps you go beyond mere numerical scores and surface-level insights. It provides context, narratives, and anecdotes that enrich your understanding of employee sentiment. You can uncover valuable information about the work environment, leadership effectiveness, communication channels, career growth opportunities, work-life balance, and more.


Make informed decisions and take targeted actions

Furthermore, this analysis enables you to identify common themes, both positive and negative, that may have gone unnoticed in the structured survey questions. It empowers you to make informed decisions and take targeted actions to address specific concerns, boost employee morale, and enhance overall job satisfaction.

Additionally, by demonstrating a genuine commitment to understanding and acting upon the open-ended feedback, you foster a culture of transparency, trust, and open communication within the organization. Employees feel valued and heard, which in turn boosts engagement and productivity.



Analyzing the open-ended responses from employee satisfaction surveys is essential for understanding the "why" behind the data. It allows you to uncover valuable insights, address concerns, and create a more fulfilling and supportive work environment for your employees.

By prioritizing their feedback, you foster a culture of continuous improvement and lay the foundation for long-term success.

If you need help in analysing your open ends, get in touch:

[email protected] 


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